FAQ – Frequently Asked Questions

1. How long does it take to process orders?

All orders placed through the site are processed within 3 business days and then shipped. 🚚✨

2. Do you ship internationally?

Yes, we also ship internationally. ✈️

We pack each piece with the utmost care.
Standard rates:

• €5.99 – Italy 🇮🇹

• €15 – Europe 🇪🇺

• €50 – Rest of the world 🌍

3. What payment methods do you accept?

We accept major payment methods:

• MasterCard

• Visa

• PayPal

• Klarna (payment in installments)
  💳🧾

4. What is your return policy?

We apply standard return policies and those indicated in the dedicated section of the website. If you encounter any problems, we're always available to assist you. ♻️👌

5. How can I track my order?

Once shipped, you'll receive a tracking code so you can track your package directly from the courier's website. 📦🔍

6. How do you package the products?

Our items are packaged with care and adequate protection.
In case of damaged or defective arrival, we guarantee immediate replacement . 📦🛡️

7. Do you offer customer support?

Yes, customer support is always available. You can contact us via:

• E-mail

• Instagram

• WhatsApp Chat
  📞💬

8. Can I request custom thumbnails?

Yes, we create custom systems and projects . Visit our customization page to find out how to submit your request. 🛠️🎨

9. What materials do you use? Are they durable?

For miniatures and keychains we use premium matte PLA , a material resistant to everyday use.
Only warning: it may deform at temperatures above 55°C (for example, if left in a car in the summer). 🔥⚠️

10. Do the products arrive already assembled?

Each miniature is modular and independent , so you can assemble or arrange the pieces however you like. 🧩

5. Can I request a preview of the project?

Yes, for all custom orders, you can request a graphic rendering before production. 📐💡